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100% Satisfaction Guarantee |
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We want your ordering experience to be as enjoyable as possible.
Please take a moment to familiarize yourself with our promise to you. |
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QUALITY GUARANTEE |
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1. |
We guarantee that your gift will arrive in quality condition. |
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We will ship your gifts as close to your delivery date as possible. |
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All gifts ordered at USABirthdays are covered in our Quality Guarantee. |
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DELIVERY DATE GUARANTEE |
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We guarantee that your gift will arrive on your delivery date. |
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We will ship your gifts to arrive specifically on your desired date. |
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We will deliver your gift during normal hours 8am-5pm in most areas. |
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Rarely, forces beyond our control may delay the delivery of your gift: |
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4. |
adverse weather conditions |
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receiver refusal of gift |
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anonymous sender |
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sorting delay at shipper |
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8. |
delay due to emergency at shipper |
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DELIVERY LOCATION GUARANTEE |
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We ship your gifts to arrive specifically to the address you provide us. |
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We will make up to 3 delivery attempts to successfully deliver your gift. |
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On the 3rd delivery attempt, we may leave information for a gift pick up. |
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Occasionally, forces beyond our control may delay the delivery of your gift: |
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4. |
incorrect address provided at time of order |
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5. |
receiver unavailable or delivery location closed |
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6. |
receiver moved without notice |
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SIGNATURE SERIVICE |
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1. |
A signature waiver is on file and your gift may be safely left at your location. |
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2. |
Signature waiver will be used if your gift is deemed safe to leave by driver. |
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SUBSTITUTIONS |
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Our priority is to make sure your receiver has a gift arrive on their day. |
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Rarely, USABirthdays may substitute gifts of equal or greater value. |
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Substitutions will be made at USABirthdays discretion based popularity of the gift. |
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CUPCAKE DELIVERY INFORMATION |
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Cupcakes are available for delivery with more than 2 days notice. |
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Cupcake orders received for delivery within 2 days may be substituted. |
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If substitutions are not available, cupcakes will be delivered on the first available day. |
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RETURN POLICY |
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Perishable items ordered from USABirthdays cannot be returned. |
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Unconsumed damaged items will be replaced if they arrived damaged. |
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FORCES BEYOND OUR CONTROL |
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Factors listed above with an in #2 and #3 are not covered in our guarantee. |
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We would be happy to work with you to resolve your delivery status. |
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ORDER SUCCESS TIPS |
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To guarantee, make sure you have your receivers current address correct. |
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To guarantee, make sure your receiver is not out of town. |
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To guarantee, please give your receiver a heads up that a surprise is coming. |
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FEEDBACK |
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1. |
Thanks for feedback on ways we can continually improve your guarantee. |
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As a customer of of USABirthdays, you agree to the following terms as listed above. |
